Picking up your items can be a confusing process if you’ve never bid in an onsite before. Every onsite is different but there is one thing you should always do: be prepared. This means you read the terms and conditions and you know what it takes to move and disassemble your item.
It’s important to remember that we don’t provide movers or tools. We might have a few basic things on premise and we have awesome staff that might lend a helping hand but I wouldn’t bank on them to help move your fridge. That’s not really their expertise.
For specific questions like power availability, time conflicts and tools you might need — give us before it’s a problem.
We run several different kinds of onsites. We have local warehouse vendors, retail, equipment or restaurant liquidations and estate liquidations. Each of these onsites come with unique challenges.
Across the board, know where your item is located, the time frame for pick-up and what condition to expect your item. We only provide refunds when an item has an “On Premise” or “24-hour Guarantee” unless there are extenuating circumstances.
These are auctions like GoGambit, West Valley, Tempe and Deer Valley. They regularly run auctions on our site as a part of their business. Load-out at these onsites is typically handled by our consignors, these auctions are self sufficient.
Warehouse auctions are streamlined and different from picking up at our main warehouses. You don’t check-in to these auctions ahead of picking up, just show up within the provided time frame.
The consignors have a system for loading out and it shouldn’t take long to get your item. They run fewer auctions than our main warehouse so there is less inventory to keep track of. Mistakes can still happen but we’ll do our best to get you taken care of.
First, “Estate Sale” will be in the title of the auction. Once you click through to the auction page, there’s a tab called “location” and this is where we provide the Google maps link and the address of the auction.
Best practice is to look it up before you bid and again before you pick up. The trick is to check out what the front of the location looks like on Google street view so you’ll know what to look for when you go to pick up.
There won’t always be auction signs (we’re working on that) but there should be other people loading out. Give us a call at the number on your invoice if you get lost or aren’t sure you’re in the right place. we can get you in touch with the staff we have onsite.
Come prepared. They’ll have invoices there, but it can speed up the process if you bring your own or, at least, write down your bidder number. Know the items you won and make sure you have all the tools you need to safely remove them.
Restaurant & Retail Liquidations:
Know what you’re getting into. Time frames for these liquidations are usually strict because of commercial leases ending. If you can’t remove your item, you don’t get it unless we can work out something with the consignor.
Some of these onsites have sat vacant for a few months, they’re not in perfect retail condition. Sometimes, there isn’t power or air-conditioning. To pick up from an onsite you need to be prepared for anything.
Come prepared with the staff and tools you need to remove heavy equipment. We might ask that contractors be bonded and insured because moving large equipment can be dangerous done improperly. There have also been auctions were we will require things be moved by a professional moving company.
This is where it helps to call ahead. Sometimes equipment is disconnected prior to the auction, sometimes you’ll be responsible for disconnecting it. If you’ve bid on something that has an “On Premise Guarantee” come prepared with cords to test it and potentially a generator.
Every onsite auction is different, we can’t imagine every scenario. Just follow the best practices, do your research and call ahead when you have questions, it’s better to be prepared.